Implementation Coordinator

Overview

Role involves coordinating customer onboarding for an AI-powered platform.

Ideal candidate should have 2+ years in a technical customer-facing role with strong communication skills.

Locations

• Philippines

Requirements

• 2+ years in a customer-facing technical role
• Strong technical aptitude
• Excellent verbal and written communication in English

Responsibilities

• Serve as primary contact for customer implementations
• Participate in customer scoping calls
• Act as liaison between customers and internal teams
• Explain technical components to non-technical stakeholders
• Support Implementation Manager with troubleshooting
• Assist in refining onboarding processes
• Manage alignment on implementation timelines
• Provide proactive support throughout onboarding lifecycle

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches
• Opportunities for professional growth