Customer Service Representative (English)

Overview

Role involves assisting customers with software inquiries and problem-solving.

Ideal candidate should have 1-3 years of customer service experience and be fluent in English.

Locations

• Philippines
• Mexico

Requirements

• Fluent English required
• 1-3 years in customer-facing role
• Ability to learn complex software
• Comfortable working remote
• Familiarity with collaboration and ticketing software

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers about the product
• Become an expert in gym management software
• Collaborate with engineering on software issues

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization coverage
• Annual performance bonuses
• Dedicated coaches for support
• Opportunities for professional growth