Customer Service Representative (blockchain experience)

Overview

Role involves assisting clients with inquiries and issues in a remote setting.

Ideal candidate should have proven customer support experience and blockchain knowledge.

Locations

• Philippines

Requirements

• Proven customer support experience
• Blockchain experience required
• Exceptional communication skills in English

Responsibilities

• Assist clients with inquiries via phone, email, and chat
• Troubleshoot and resolve client issues
• Collaborate with team members
• Maintain knowledge base articles
• Follow up with clients
• Work with internal teams to escalate issues
• Continuously improve product knowledge

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches for support and skill-building
• Opportunities for professional growth