Customer Service Representative

Overview

Role involves assisting clients with inquiries and issues via email.

Ideal candidate should have proven experience in customer support, preferably in a tech-driven environment.

Locations

• Philippines

Requirements

• Experience in customer support
• Experience in SaaS or e-commerce
• Exceptional communication skills in English

Responsibilities

• Provide email support to clients
• Troubleshoot client issues
• Collaborate with team members
• Maintain knowledge base articles
• Follow up with clients
• Work with internal teams
• Improve product knowledge

Benefits

• Permanent remote work flexibility
• Paid Time Off
• HMO coverage
• Annual performance bonuses
• Professional growth opportunities