Case Manager

Overview

Role involves assisting scam victims through their recovery journey.

Ideal candidate should have prior experience in support or case management and excellent communication skills.

Locations

• Mexico

Requirements

• Prior experience in support or case management
• Excellent communication skills in English
• Strong organizational skills

Responsibilities

• Monitor incoming requests for assistance
• Collect required information from customers
• Communicate with customers
• Coordinate with investigation experts
• Document case progress

Benefits

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches for support
• Opportunities for professional growth