Call Center Representative - AI Feedback

Overview

Role involves evaluating and iterating on a centralized customer call center initiative.

Ideal candidate has experience in customer support, preferably in healthcare, and strong communication skills.

Locations

• United States

Requirements

• Previous customer support experience
• Experience with healthcare payors/providers preferred
• Strong verbal communication skills

Responsibilities

• Serve as first contact for patients
• Triage incoming calls
• Provide feedback on processes
• Collaborate with data and AI teams
• Shape AI voice in healthcare