Customer Success Engineer

Overview

Role focused on ensuring customer success through technical support and collaboration.

Ideal candidate should have 2+ years in customer-facing roles with a technical background.

Locations

• Northern America

Requirements

• 2+ years in customer-facing role
• Experience supporting enterprise customers
• Technical background
• Conversant in SQL or willing to learn
• Strong discovery and interpersonal skills

Responsibilities

• Ensure users get value from the platform
• Answer questions via Intercom, Slack, phone, or email
• Collaborate with Solutions Architects and Engineers
• Drive exceptional customer experiences