Customer Success Engineer

Overview

Role involves ensuring customer value from the platform and cross-functional collaboration.

Ideal candidate has 5+ years in customer-facing roles and a technical background.

Locations

• Australia

Requirements

• 5+ years in customer-facing role
• Technical background
• Conversant in SQL or willing to learn
• Strong discovery and interpersonal skills
• High proficiency in English

Responsibilities

• Ensure users get value from the platform
• Answer questions via various channels
• Collaborate with multiple teams
• Drive exceptional customer experiences
• Adapt to changing work environment

Benefits

• Equity compensation
• Early exercise options
• 10 year post-termination exercise window