Trial Experience Specialist - Sales

Overview

Role focused on engaging and nurturing customer relationships to drive trial conversions.

Ideal candidate should have a strong technical aptitude and 0-2 years of customer service or sales experience.

Locations

• United States

Requirements

• Bachelor's Degree or equivalent SaaS experience preferred
• 0-2 years customer service experience
• Strong technical aptitude
• Experience with technical documentation preferred
• Working knowledge of CRM and marketing tools preferred
• Experience with Google Suite, Zoom, Slack, and social media preferred
• Strong time management and communication skills
• Ability to learn new software quickly

Responsibilities

• Identify and nurture new customer relationships
• Align solutions to customer goals
• Develop rapport with new business customers
• Conduct consultative trial engagement
• Provide technical support to customers
• Collaborate with cross-functional teams
• Exercise judgment to obtain desired results
• Engage through multiple communication channels