Senior Customer Support Specialist - Spanish Language Expertise

Overview

Role involves providing advanced customer support and resolving technical issues.

Ideal candidate should have 2-3 years of experience in technical customer support and excellent communication skills.

Locations

• United States

Requirements

• BA/BS in Computer Science or equivalent
• 2-3 years of technical troubleshooting experience
• 2-3 years in Client Relations and technical support

Responsibilities

• Provide advanced support for escalated product tickets
• Assist Customer Support Representatives with inbound requests
• Handle escalated calls with customers
• Document client issues and troubleshooting steps
• Assess support processes for improvements
• Attend product team meetings regularly
• Submit knowledge content drafts to Support Product Managers
• Provide feedback on escalation notes and communications