Customer Success Manager I (Bilingual)

Overview

Role focused on managing customer success and ensuring satisfaction through effective communication and relationship building.

Ideal candidate should have 5+ years in customer-facing roles and be proficient in Spanish.

Locations

• United States

Requirements

• 5+ years in customer-facing role
• Bachelor's Degree or equivalent experience
• Proficiency in MS Office and Google Suite

Responsibilities

• Conduct check-ins and account audits
• Build relationships with customers
• Lead client implementations
• Communicate best practices
• Act as liaison for customer feedback
• Collaborate with internal teams
• Configure and validate customer accounts
• Identify opportunities for improvement