Operations Analyst

Overview

Role involves managing operational workflows and incident response to ensure process efficiency.

Ideal candidate has 2-4 years of operations experience and a strong interest in emerging technologies.

Locations

• United States, New York
• United States, Minnesota
• United States, Washington
• United States, Pennsylvania

Requirements

• 2-4 years of experience
• Experience in healthcare or SaaS preferred
• Familiarity with ticketing systems like JIRA or Salesforce

Responsibilities

• Monitor dashboards for failures
• Triage operational issues
• Lead investigation of data failures
• Document operational runbooks
• Provide real-time incident support
• Collaborate with engineers for automation
• Identify AI-driven tools
• Support joint initiatives

Benefits

• Competitive health plans
• Paid time-off
• 401K retirement program