Customer Experience Business Analytics Manager

Overview

Role focused on analytics to enhance customer experience and operational performance.

Ideal candidate has 6+ years of experience with strong analytical skills and a passion for customer service.

Locations

• United States

Requirements

• 6+ years of experience
• 1-2 years in consulting or analytics
• Proficiency in SQL and Excel
• Experience in customer service a plus

Responsibilities

• Own relationship with data partner
• Run deep-dive analyses
• Support monthly business reviews
• Build scalable performance models
• Serve as strategic thought partner

Benefits

• Equity compensation
• Medical, dental, vision coverage
• 401K
• Work-from-home stipend
• Therapy reimbursement
• Flexible PTO
• 16-week parental leave
• Employee Assistance Program