Customer Success

Overview

Role involves managing a portfolio of EMEA customers to ensure their success and retention.

Ideal candidate has 3+ years in B2B enterprise software with a strong track record in account management.

Locations

• United Kingdom, England, London
• Germany, Bavaria, Munich

Requirements

• 3+ years experience in customer-facing roles
• Proven track record managing accounts of $500K+ ARR
• Strong understanding of SaaS, digital payments, and enterprise software

Responsibilities

• Drive customer success
• Exceed revenue targets
• Maximise retention & mitigate churn
• Enhance customer satisfaction
• Monitor and optimize usage
• Develop training & educational materials