Sr. Support Engineer

Overview

Senior Support Engineer responsible for customer satisfaction and resolving technical challenges related to Consul and Nomad.

The ideal candidate should have 5+ years of support engineering experience and strong problem-solving skills in a fast-paced environment.

HashiCorp welcomes all qualified candidates who have authorization to work in the United States to apply - HashiCorp will not be sponsoring visas for this role at this time

Locations

• United States, California, San Francisco

Requirements

• 5+ years in Support Engineering
• 8+ years in DevOps, Software Engineering, or System Administration
• Experience with Kubernetes and OpenShift

Responsibilities

• Reproduce and debug customer issues
• Triage and address support requests
• Document customer interactions
• Participate in product engineering meetings
• Collaborate with engineers and sales
• Contribute to product documentation
• Identify and implement support process improvements
• Participate in on-call rotation