Customer Success Engineer

Overview

Role involves providing technical guidance and support to customers throughout their journey with HashiCorp.

Ideal candidate should have 5+ years of experience in solution architecture or sales engineering with strong communication skills.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 5+ years experience in solution architecture or sales engineering
• Proficiency in software development, operations, security cloud, microservices
• Exceptional communication skills
• Experience planning projects and leading technical product implementations
• Native Japanese language skill required
• Conversational English skill preferred

Responsibilities

• Help clear technical blockers and optimize solution design
• Drive effective implementation of HashiCorp tooling
• Ensure timely creation of account health scores
• Partner with sales team to handle customer risk
• Work cross-functionally with product and engineering teams
• Lead account recovery actions for escalated customers