Customer Success Engineer

Overview

Role involves providing technical guidance and support to customers throughout their journey with HashiCorp.

Ideal candidate should have 7+ years of experience in solution architecture or sales engineering with strong communication skills.

Locations

• Singapore

Requirements

• 7+ years experience in solution architecture or sales engineering
• Proficiency in software development, operations, security cloud, microservices
• Exceptional communication skills
• Experience planning projects and leading implementations
• Fluency in understanding customer pain and prescribing solutions

Responsibilities

• Responsible for customer success throughout the journey
• Serve as a subject matter expert for customer usage
• Establish understanding of HashiCorp technology portfolio
• Document customer goals and requirements
• Partner with sales team to handle customer risk
• Work with product and engineering teams to translate requirements
• Lead account recovery actions for escalated customers