Mid Market Customer Success Manager

Overview

Role focused on guiding clients in adopting and maximizing value from Harvey's AI solutions.

Ideal candidate has experience in legal or SaaS sectors with strong client management skills.

Locations

• United States, California, San Francisco

Requirements

• Experience in legal firms or SaaS
• Excellent communication skills
• Ability to manage multiple clients

Responsibilities

• Lead client integration of Harvey
• Train end users
• Manage relationships with 40+ clients
• Create operational processes
• Monitor customer health
• Relay client feedback

Benefits

• Comprehensive health coverage
• Retirement benefits
• Flexible PTO