Senior Customer Engineer, Data Engineering & FinOps

Overview

Technical role focused on resolving complex customer issues and driving platform improvements.

Ideal candidate has 5-7 years of experience in customer-facing engineering with strong FinOps and data tool expertise.

Must be located in the Pacific Time Zone

Locations

• Canada
• United States

Requirements

• 5-7 years in customer-facing engineering role
• Deep experience with FinOps products
• Proficient in Linux systems and networking

Responsibilities

• Own customer-related product issues
• Lead incident response efforts
• Triage LookerML modeling issues
• Guide customers in onboarding and implementation
• Collaborate with Product and Engineering teams
• Contribute to tooling and automation
• Act as technical escalation point
• Maintain internal and external documentation

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account
• Flexible work schedule
• Employee Assistance Program
• Flexible Time Off and Parental Leave
• Monthly internet reimbursement