Senior Customer Engineer, CI/CD, Infrastructure as Code, Database Focus

Overview

Role involves resolving complex customer issues in CI/CD and Infrastructure as Code.

Ideal candidate has 5-7 years of experience in customer-facing engineering with strong technical skills.

Must be located in the Pacific Time Zone

Locations

• Canada
• United States

Requirements

• 5-7 years in customer-facing engineering role
• Deep experience with FinOps products
• Hands-on experience with Kubernetes

Responsibilities

• Own end-to-end resolution of complex customer issues
• Troubleshoot and debug infrastructure automation
• Serve as CI/CD subject matter expert
• Lead incident triage and root cause analysis
• Provide advanced technical guidance on database integrations
• Create and improve tooling for automation
• Act as senior escalation point for Customer Engineering team
• Maintain detailed internal and external documentation

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account
• Flexible work schedule
• Employee Assistance Program
• Flexible Time Off and Parental Leave
• Monthly internet reimbursement