Technical Account Manager

Overview

Role focused on providing technical support and ensuring customer success with Guidewheel's platform.

Ideal candidate should have 1-3 years of operational experience in factories and strong customer communication skills.

Locations

• United States

Requirements

• 1-3 years operational experience in factories
• Experience with Process Improvement
• Customer-focused attitude
• Excellent communication skills
• Experience in basic electrical and telecommunications systems

Responsibilities

• Support customers in implementing Guidewheel solutions
• Troubleshoot technical issues
• Perform health scans for accounts
• Collaborate with Product and Customer Success teams
• Manage customer communication
• Guide customers through installation process
• Field customer support tickets
• Build documentation

Benefits

• Equity in the business
• Flexible PTO policy
• Health benefits
• 401k match
• Home office set-up
• Parental leave
• Paid company holidays
• Remote work culture