Client Relationship Manager

Overview

Role involves managing client relationships and ensuring customer satisfaction.

Ideal candidate has 3+ years in customer service with strong communication skills.

Locations

• United States

Requirements

• 3+ years in customer service or relationship management
• 1+ years in customer retention
• Experience with customer support platforms and CRMs

Responsibilities

• Act as primary contact for clients
• Build client loyalty
• Resolve issues and ensure satisfaction
• Drive product value
• Manage 401(k) plan changes
• Collaborate with cross-functional teams
• Identify at-risk customers
• Advocate for client product features

Benefits

• Health insurance
• Paid parental leave
• Flexible time off
• 401(k) plan
• Sabbatical after 5 years
• Learning and development stipend