Account Coordinator

Overview

Role focused on delivering exceptional customer experiences in a fintech environment.

Ideal candidate has 2+ years of customer service experience in SaaS and strong communication skills.

Only candidates from the Mountain Time Zone are considered

Locations

• United States

Requirements

• 2+ years in customer service
• Experience in SaaS
• Strong communication skills

Responsibilities

• Provide customer service across multiple channels
• Document scalable processes
• Identify trends and share insights
• Achieve benchmarks for metrics
• Manage multiple product tools

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• Flexible time off
• 401(k) plan
• 1-month paid sabbatical
• Annual learning stipend
• Mental health benefits
• Company paid disability and life insurance