Workforce Capacity Planning Manager

Overview

Role responsible for strategic planning and execution of workforce capacity management.

Ideal candidate has experience in workforce capacity planning in customer support environments.

Locations

• United States

Requirements

• Experience in workforce capacity planning
• Strong understanding of customer support metrics
• Proficiency in data analysis tools

Responsibilities

• Manage headcount forecasting
• Analyze call volume and metrics
• Collaborate with BPO partners
• Optimize customer support scheduling
• Develop workflows and reports

Benefits

• Health insurance
• Flexible working hours
• Flexible Time Off
• Wellness benefits
• Continuous learning opportunities
• Competitive salary