Senior IT Support Engineer

Overview

Role involves providing IT support and managing onboarding processes for employees in a hybrid environment.

Ideal candidate should have 5+ years of IT support experience and knowledge of relevant technologies.

Locations

• India, Karnataka, Bengaluru

Requirements

• Bachelor's degree or relevant experience
• 5+ years in a similar role
• Experience with Okta, Google Workspace, Jamf, or Microsoft Endpoint Management
• Knowledge of IT systems administration and security
• Strong organizational and communication skills

Responsibilities

• Provide level 1-2 support for employees
• Develop onboarding process for new hires
• Monitor support queries
• Produce documentation for configurations and processes
• Collaborate on special projects
• Deploy hardware for employees
• Manage mobile devices
• Support office hardware and network