Technical Support Team Lead

Overview

Team Lead balancing hands-on support and leadership responsibilities.

Ideal candidate has 3+ years in technical support and strong mentoring skills.

Locations

• Singapore

Requirements

• 3+ years in customer-facing technical support
• Experience with Zendesk, JIRA, Salesforce
• Strong problem-solving skills

Responsibilities

• Provide technical support via email and live chat
• Serve as escalation point for complex inquiries
• Mentor and train Technical Support Specialists
• Streamline processes and drive improvements
• Partner with internal teams for customer advocacy
• Support team management efforts