Technical Support Team Lead

Overview

Role involves leading a technical support team while providing hands-on customer support.

Ideal candidate has 3+ years in technical support and strong mentoring skills.

Only candidates with a valid work pass to work in Singapore are considered

Locations

• Singapore

Requirements

• 3+ years in customer-facing technical support
• Experience with Zendesk, JIRA, Salesforce
• Strong problem-solving skills

Responsibilities

• Provide technical support via email and live chat
• Mentor and train Technical Support Specialists
• Streamline processes and drive improvements