Vendor Performance Manager, Customer Support

Overview

Role focused on managing and optimizing outsourced customer support operations.

Ideal candidate should have extensive experience in call center vendor management and data analysis.

Locations

• United States

Requirements

• 5 years in ISP operations
• 7 years in Call Center Vendor Management
• Experience with data analysis in spreadsheets

Responsibilities

• Drive customer experience improvements
• Develop and implement QA programs
• Identify inefficiencies in processes