Salesforce Service Cloud Specialist

Overview

Role involves technical and business analyst responsibilities focusing on Salesforce Service Cloud.

Ideal candidate has significant experience in Salesforce Service Cloud and strong communication skills.

Locations

• United Kingdom, England, London

Requirements

• Commercial experience with Salesforce Service Cloud
• Significant experience in Salesforce Service Cloud development and administration
• Experience with telephony systems
• Strong spreadsheet skills
• Excellent English communication skills

Responsibilities

• Automate and improve operational processes
• Support business operations using Salesforce
• Manage third-party tools for Customer Services
• Generate reports to identify workflow issues
• Collaborate with cross-functional teams

Benefits

• £1000 annual development fund
• 25 days holiday plus UK Bank holidays
• 3 months fully-paid parental leave
• Bi-weekly mental health coaching