Customer Care Representative

Overview

Role involves resolving customer inquiries and ensuring satisfaction through effective communication and problem-solving.

Ideal candidate should have 1-2 years of customer service experience, preferably in a contact center.

Locations

• United States, Indiana
• United States, Wyoming
• United States, Tennessee
• United States, Minnesota
• United States, Alabama
• United States, Arkansas
• United States, Utah
• United States, New Mexico
• United States, Colorado
• United States, Ohio
• United States, Georgia
• United States, Arizona
• United States, Nevada

Requirements

• High school diploma or GED
• 1-2 years in customer service
• 1 year in contact center preferred

Responsibilities

• Resolve customer inquiries using multiple systems
• Research and clarify customer concerns
• Address complaints and offer solutions
• Engage customers to retain loyalty
• Update customer information accurately
• Document customer requests
• Fulfill order requests
• Provide shipping information promptly

Benefits

• Medical, Dental, and Vision insurance
• Employee Stock Ownership Plan
• 401k with company matching
• 10 days paid vacation
• 6 days paid sick time
• Internet reimbursement
• Professional growth opportunities
• Fun virtual & in-person events