Senior Project Manager, Customer Experience

Overview

Role involves strategizing digital customer success initiatives and driving product adoption for nonprofit customers.

Ideal candidate has 5-7 years of experience in digital customer success and strong collaboration skills.

Locations

• United States

Requirements

• 5-7 years experience in digital customer success
• Experience with ClickUp, Salesforce, Skilljar
• Strong collaborator with influence skills

Responsibilities

• Drive high-touch GDVR strategy
• Define innovative engagement strategies
• Lead cross-functional workshops
• Develop team processes for adoption content
• Analyze insights for best practices
• Deliver live training experiences
• Monitor content performance
• Expand expertise in customer education

Benefits

• Competitive pay
• Comprehensive healthcare benefits
• Financial assistance for hybrid work
• Generous parental leave
• Flexible time-off policies
• Mental health resources
• Learning and development programs
• Community engagement programs