Enterprise Customer Success Manager

Overview

Role focused on ensuring enterprise customers achieve value and growth from their partnership.

Ideal candidate has 5+ years in customer success with enterprise SaaS clients and strong relationship management skills.

Locations

• United States

Requirements

• 5+ years in customer success
• Experience with Gainsight or similar
• Strong communication skills

Responsibilities

• Manage customer relationships
• Drive adoption and engagement
• Lead strategic conversations
• Partner cross-functionally
• Craft engagement plans
• Support complex customer challenges
• Conduct QBRs
• Influence revenue growth

Benefits

• Competitive incentive plan
• Employee Stock Option Plan
• Insurance benefits
• Flexible work
• Monthly reimbursement
• Work from home setup budget
• Unlimited access to learning hub
• Professional development fund