Technical Support Engineer

Overview

Role involves providing technical support and solutions to customers while ensuring a high-quality experience.

Ideal candidate should have strong problem-solving skills and experience in customer solutions engineering.

Candidates should be based in Japan

Locations

• Japan

Requirements

• Fluency in Japanese and English required
• Experience in Customer Solutions Engineering or Support Engineering
• Hands-on experience with Cloud technologies
• Experience troubleshooting REST API issues
• Knowledge of SQL/database
• Experience with SSO, SAML, OAuth
• Ability to debug issues
• Experience with search or knowledge technologies

Responsibilities

• Own implementation and support for customers
• Provide technical troubleshooting and resolution
• Assist customers in onboarding data sources
• Educate customers on product features
• Identify system issues and execute remediation
• Handle customer-impacting alerts
• Drive product and service improvements