Designated Technical Support Engineer

Overview

Role involves providing technical support and ensuring customer satisfaction through proactive and reactive measures.

Ideal candidate should have strong technical problem-solving skills and experience in customer support engineering.

Locations

• United States

Requirements

• Technical problem-solving skills
• Experience in Customer Solutions Engineering or Support Engineering
• Hands-on experience in Search technologies or SaaS integrations
• Experience with Cloud technologies like GCP or AWS
• Troubleshooting REST API issues
• Working experience on SSO, SAML, and OAuth

Responsibilities

• Provide proactive and reactive support to customers
• Meet with customers to review issues
• Create and maintain customer-specific runbooks
• Educate customers on product features
• Identify system and user health issues
• Drive product and service improvements
• Coordinate support activities with customers
• Represent customer needs for product improvements

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment
• 401k
• Company events
• Home office improvement stipend
• Annual education stipend
• Wellness stipend