Support Engineer

Overview

Role involves supporting customers and collaborating with engineering teams to resolve issues.

Ideal candidate has strong Linux skills and experience in customer support throughout the support lifecycle.

Locations

• EMEA

Requirements

• Excellent Linux knowledge
• Experience in customer support
• Ability to use scripting languages

Responsibilities

• Support customers via tickets and video calls
• Collaborate with various teams
• Create and update documentation
• Participate in on-call rotations
• Review applications and participate in interviews

Benefits

• Flexible Paid Time Off
• Home office support
• Growth and development budget
• Parental leave
• Equity Compensation & Employee Stock Purchase Plan
• Team Member Resource Groups
• Health benefits