Sr. Director, Customer Success - Public Sector

Overview

Role overseeing Customer Success organization for Public Sector clients.

Ideal candidate should have extensive experience leading customer success teams in a SaaS environment.

Locations

• United States

Requirements

• Experience leading customer success teams of 30+
• Experience in SaaS or subscription enterprise software
• Experience managing global, distributed teams
• TS/SCI Security Clearance
• Knowledge of Public Sector customers

Responsibilities

• Set vision for Customer Success organization
• Lead Customer Success Management team
• Drive account growth goals
• Manage executive relationships with customers
• Partner with Sales and Product teams
• Build engagement approaches
• Develop customer success motion
• Foster collaboration across teams

Benefits

• Health benefits
• Flexible PTO
• Home office support
• Equity compensation
• Growth budget
• Parental leave
• Team Member Resource Groups