Customer Success Manager

Overview

Role focused on ensuring customer success and value realization from GitLab solutions.

Ideal candidate should have experience in customer success with knowledge of DevSecOps and software development.

Locations

• Brazil

Requirements

• Experience in customer advocacy
• Knowledge of software development lifecycle
• Understanding of Git and branching strategies

Responsibilities

• Onboard customers
• Build Customer Success Plans
• Manage account escalations
• Provide insights on new features
• Support training opportunities
• Establish trusted advisor relationships
• Assist in workshops
• Monitor customer performance

Benefits

• Flexible PTO
• Home office support
• Growth and development budget
• Parental leave
• Equity compensation
• Team Member Resource Groups
• Health benefits