Customer Success Architect

Overview

Strategic role focused on aligning GitLab's platform with customer business objectives.

Ideal candidate should have experience in Customer Success and a strong understanding of DevSecOps practices.

Locations

• Argentina
• Singapore
• United States
• Japan
• United Kingdom
• India
• Canada
• Netherlands
• Sweden
• Brazil
• Mexico
• South Africa
• Australia
• France
• Germany

Requirements

• Experience in Customer Success
• Understanding of DevSecOps
• Project management skills

Responsibilities

• Build consultative relationships with customers
• Guide customers on business outcomes
• Manage customer escalations
• Provide onboarding activities
• Develop Customer Success Plans
• Stay updated on GitLab releases
• Support training opportunities
• Act as liaison for customer issues

Benefits

• Flexible Paid Time Off
• Equity Compensation
• Home office support
• Parental leave
• Growth and Development Fund
• Team Member Resource Groups