Assigned Support Engineer / Senior Support Engineer

Overview

Role involves supporting customers and collaborating with engineering teams to resolve issues.

Ideal candidate has experience managing customer support cases and strong Linux knowledge.

Only candidates from Americas, Canada, Costa Rica, North America, and the US are considered

Locations

• Canada
• United States
• Costa Rica

Requirements

• Experience in customer support
• Excellent Linux systems administration knowledge
• Ability to use scripting languages

Responsibilities

• Support customers via tickets and video calls
• Collaborate with Product and Development teams
• Create and update documentation

Benefits

• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Home office support