Technical Support Engineer - SMB

Overview

Role involves providing technical support for Microsoft 365 to business customers.

Ideal candidate should have experience in Microsoft Process or Microsoft 365 and excellent communication skills.

Application from Nigeria will not be entertained

Locations

• India

Requirements

• Experience in Microsoft Process or Microsoft 365 domain
• Excellent written and verbal communication skills
• Must have a laptop with Windows 10/11 and fast internet connection

Responsibilities

• Provide Microsoft 365 support
• Handle escalation calls
• Take ownership of customer issues
• Research and diagnose system issues
• Follow escalation procedures
• Diagnose technical issues
• Prioritize and manage open issues