Technical Support Engineer

Overview

Role involves providing technical support for Microsoft 365 to business customers.

Ideal candidate should have experience in Microsoft 365 and excellent communication skills.

Locations

• India

Requirements

• Experience in Microsoft 365
• Excellent communication skills
• Must have a laptop with Windows 10/11
• Fast internet connection required

Responsibilities

• Provide support for Microsoft 365
• Handle escalation calls
• Resolve tickets as per SLA
• Diagnose and troubleshoot technical issues
• Manage multiple open issues