Associate, Credit Card Support

Overview

Role focused on delivering exceptional customer service and resolving inquiries efficiently.

Ideal candidate has 3-4 years in customer support and familiarity with crypto.

Only candidates from the USA are considered

Locations

• United States, New York
• United States, California
• United States, Washington

Requirements

• 3-4 years in customer support
• Familiarity with Crypto
• Experience with Zendesk Support
• Experience in financial services support

Responsibilities

• Manage customer inquiries via Zendesk
• Liaise between customers and teams
• Handle escalated issues
• Update internal documentation
• Identify process improvements
• Provide weekend coverage
• Understand Gemini Credit Card product

Benefits

• Competitive salary
• Annual bonus
• Equity grant
• Comprehensive health plans
• 401K matching
• Paid Parental Leave
• Flexible time off