Customer Service Representative

Overview

Role involves providing member support and navigating healthcare benefits.

Ideal candidate has 2+ years in customer service with strong communication skills.

Locations

• United States

Requirements

• Minimum 2 years of call center/customer service experience
• Healthcare experience preferred
• Clear verbal and written communication skills
• Meticulous attention to detail
• Technical proficiency with customer service platforms
• Desire to work in a rapidly evolving startup environment

Responsibilities

• Deliver member support via phone, chat, and email
• Educate members on healthcare benefits
• Handle complex conversations with professionalism
• Deescalate member issues
• Work with other departments on issues
• Identify and escalate member feedback
• Stay updated on procedures
• Protect member privacy and maintain compliance

Benefits

• Equity incentive
• Competitive benefits plans