Bilingual Customer Service Representative (English/Spanish)

Overview

Role involves providing exceptional support to members regarding their healthcare benefits.

Ideal candidate should have 2+ years of customer service experience and be fluent in English and Spanish.

Locations

• United States

Requirements

• 2 years of customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred

Responsibilities

• Provide member support via phone, chat, and email
• Educate members on healthcare benefits
• Help members find the best care
• Handle complex conversations
• Deescalate member issues
• Collaborate with other departments
• Escalate member feedback
• Stay updated on procedures

Benefits

• Equity incentive
• Competitive benefits