Fan Happiness Associate I - Bi-lingual

Overview

Role focused on delivering bilingual customer support and enhancing fan experience.

Ideal candidate should have 2+ years in customer support and be fluent in English and Spanish.

Locations

• United States

Requirements

• Bachelor's degree or equivalent experience required
• Minimum 2 years in contact center
• Fluent in English and Spanish

Responsibilities

• Deliver direct support to customers
• Drive fan loyalty
• Maintain customer satisfaction goals
• Meet service level goals
• Ensure on-time attendance
• Perform additional duties

Benefits

• Accrued PTO
• Competitive hourly rate & equity
• Monthly Gametime credits
• Medical, dental, & vision insurance
• Life insurance
• 401k
• Wellness programs
• Tenure recognition