Principal Customer Success Manager

Overview

Principal Customer Success Manager responsible for driving product adoption and customer satisfaction.

Ideal candidate should have 6+ years of experience in Customer Success Management with strong communication skills.

Locations

• United States

Requirements

• 6+ years in Customer Success Management
• Experience managing $4-6M ARR
• Strong communication and relationship-building skills

Responsibilities

• Oversee customer experience for high-value accounts
• Drive product adoption and remove roadblocks
• Create and deliver Executive Business Reviews

Benefits

• Flexible paid time off
• Professional development opportunities
• Monthly productivity stipend
• Paid parental leave
• Global fertility and family building benefit
• Bereavement leave
• Miscarriage/Pregnancy loss leave