Lead, Support Trainer

Overview

Role involves developing and executing training programs for the Customer Support team.

Ideal candidate has 2+ years of leadership experience and familiarity with lab services training.

Locations

• Canada, Ontario, Ottawa

Requirements

• 2+ years leadership experience
• 1+ years training experience in lab services
• Familiarity with LMS platforms and instructional design

Responsibilities

• Support training direction and delivery
• Mentor Training Content Specialists
• Develop and deliver training programs
• Manage training logistics
• Integrate diverse learning modalities
• Analyze performance metrics
• Collaborate with cross-functional teams
• Support frontline coach development

Benefits

• Generous PTO
• Competitive pay
• RRSP match program
• Flexible benefits
• Training budget
• Discount on products
• Workplace wellness program