Director Customer Support, Labs Operations

Overview

Senior leadership role overseeing customer support for Labs operations.

Ideal candidate has 8+ years in customer operations with experience in healthcare and strong leadership skills.

Locations

• Canada
• United States

Requirements

• 8+ years in customer operations
• 3+ years leading teams
• Experience in healthcare or diagnostics

Responsibilities

• Lead and scale support functions
• Build cross-functional strategy
• Design for scale

Benefits

• Market competitive compensation
• RRSP/401K matching
• Flexible PTO
• Flexible benefits
• Employee discounts
• Work from anywhere