Senior Customer Support Specialist - Retail Operations

Overview

Role focused on providing exceptional customer support for eCommerce brands.

Ideal candidate has 3+ years in customer service with strong communication skills and eCommerce experience.

Locations

• Philippines
• India

Requirements

• 3+ years in customer service
• Experience in eCommerce or retail
• Strong writing and communication skills

Responsibilities

• Provide customer service for multiple brands
• Process tasks in Shopify and WMS
• Resolve fulfillment issues
• Maintain customer interaction records
• Suggest process improvements

Benefits

• Health insurance
• Learning and professional development opportunities
• Dynamic work environment