Tech Support

Overview

Role focused on resolving hardware and software queries while ensuring customer satisfaction.

Ideal candidate should have strong troubleshooting skills and excellent communication abilities.

Locations

• Venezuela

Requirements

• Ability to troubleshoot hardware/software issues
• Understanding of basic networking concepts
• Strong customer service skills
• Excellent communication skills
• Critical thinking and troubleshooting
• Experience with helpdesk systems
• Strong time-management skills
• Ability to document issues accurately

Responsibilities

• Provide first-line support
• Troubleshoot hardware/software issues
• Resolve technical issues
• Document client interactions
• Ensure customer satisfaction
• Assist with account inquiries
• Collaborate with internal teams
• Stay updated on technologies

Benefits

• Competitive pay
• Work with respected professionals
• Encouraged team input
• Various payment methods
• Bi-weekly payments
• Birthday/work anniversary celebrations
• Extra benefits from brand alliances
• Weekly recreation dynamics